Effective Date: May 5, 2025
At Skeate LLC, your privacy is not just important to us — it’s essential. We are committed to protecting the personal information of every adventurer who trusts us to help them explore the world. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website skeate.com or engage with our services.
1. Who We Are
Skeate LLC is a U.S.-based travel company that offers immersive, adventure-based tours around the globe. This policy applies to all data collected via our website, booking systems, email communications, and customer support.
Contact Details:
📍 Skeate LLC
1500 S Willow St, Manchester, NH 03103, US
📧 [email protected]
📞 +1 603-628-2691
2. What Information We Collect
We collect several types of personal information to provide and improve our services:
a) Information You Provide Directly
Booking details: Full name, email, phone number, address, nationality, passport info (when required for travel), emergency contacts.
Payment info: Processed through secure third-party platforms; we do not store full credit card numbers.
Health information: Voluntarily provided (e.g., dietary needs, medical conditions relevant to tour safety).
Messages and feedback: Email correspondence, reviews, or inquiries submitted via our website.
b) Information Collected Automatically
Device & usage data: IP address, browser type, operating system, referring pages, time spent on pages.
Cookies & tracking technologies: Used to personalize your experience and analyze how our website is used (see Section 6 below).
3. How We Use Your Information
Your data helps us create unforgettable travel experiences and ensures we operate responsibly. Specifically, we use your data to:
Process bookings and payments
Communicate trip details, updates, or changes
Provide customer support
Ensure traveler safety (e.g., health conditions, emergency contact)
Comply with legal obligations (e.g., travel regulations, tax reporting)
Improve our services, website, and user experience
Send marketing content (only if you opt in)
4. Legal Bases for Processing
We process your personal information under the following legal bases:
Contractual necessity: To fulfill our agreement when you book a tour
Consent: For marketing and non-essential cookies
Legal obligation: For tax, safety, or travel compliance
Legitimate interests: To improve services, secure the platform, and respond to inquiries
5. How We Share Your Information
We only share your information when necessary and with trusted partners, including:
Tour partners and local guides: For trip coordination and safety
Payment processors: To securely complete transactions
Insurance providers: If you purchase coverage via our services
Government authorities: When legally required (e.g., visas, permits)
Marketing platforms: If you opt in to receive promotional content
Analytics and IT support providers: For operational efficiency
We do not sell, rent, or trade your personal information to third parties.
6. Cookies and Tracking Technologies
Our website uses cookies, web beacons, and similar tools to:
Save your preferences
Analyze site traffic
Track marketing effectiveness
Enhance security and performance
You may disable cookies in your browser settings, but this could impact site functionality. See our Cookies Policy for full details.
7. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations. Data tied to bookings may be stored for up to 7 years, depending on tax or regulatory requirements.
8. How We Protect Your Information
We implement appropriate security measures, including:
SSL encryption
Secure payment gateways
Role-based access control
Regular system updates and vulnerability checks
However, no system is 100% secure. We encourage users to use strong passwords and avoid sharing login information.
9. International Transfers
Skeate LLC operates globally, and your data may be transferred to or stored in countries outside your own. We ensure all transfers comply with applicable privacy laws and use standard contractual clauses when necessary.
10. Your Privacy Rights
Depending on your location, you may have the right to:
Access a copy of your personal data
Correct inaccurate or outdated information
Request deletion of your data
Withdraw consent (e.g., for marketing)
Object to or restrict certain types of processing
Request a data transfer (data portability)
To exercise these rights, contact us at [email protected].
11. Third-Party Links
Our site may include links to third-party websites (e.g., airlines, insurance providers). These sites have their own privacy practices. We are not responsible for the content or privacy standards of other websites.
12. Children’s Privacy
Skeate.com is not intended for children under 16. We do not knowingly collect personal data from minors without parental consent.
13. Policy Updates
We may revise this Privacy Policy from time to time. The latest version will always be posted here, with the date clearly indicated at the top. Significant changes will be communicated via email or on our website.
14. Contact Us
For questions, concerns, or to submit a request about your data, contact:
Skeate LLC
📍 1500 S Willow St, Manchester, NH 03103, US
📧 [email protected]
📞 +1 603-628-2691
